Delivery
All of our products are handmade to order in small batches.
Production time varies with each product and weather can impact bath bomb and shower steamer production.
All items are also packaged and labelled by myself, on my own, so please take this time into account also.
Nothing can be fast tracked.

Average production time before an order is sent is 12 working days, or about 2 and a half weeks. Sometimes orders are completed and sent within the week and other times it may take a little longer.  For very large orders or orders with multiple different products, please contact me in the first instance to enquire about production times if you are concerned about the time it will take.
​Please contact me for more details but you will be kept updated on progress via email if I feel your order may be delayed. I may also send your order in multiple deliveries.
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If there are any problems with the order once it has arrived with you, please let us know as soon as possible so we can rectify this.

Delivery will be made via Royal Mail or Parcelforce unless you wish to collect directly from me.
Please select the correct shipping choice at checkout. 

Carriage Costs
Please note that no profit has intentionally ever been made from the price of carriage. 

Due to a small number of shops being unhappy with the carriage costs which has prevented them from placing an order, I will now offer free delivery to wholesale orders costing £150.00 and over.  Please see the wholesale page for more details and how to receive this offer.

The price has never included the packaging cost, my time, the labels I print etc.

This is not something I had ever wanted to have to do, mainly because like yourselves, I cannot afford to swallow the cost myself. We keep our prices as low as possible, including not having a minimum order and offering small batches.
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The items sent cannot just be placed into a box and sent, they need protection which can increase the size of the box and unfortunately push the price to the next level.
The weight of the products is also a factor. They are surprisingly heavy which means I cannot take them to be posted, the boxes have to be collected.

We realise that Hermes is cheap but unfortunately too many breakages are likely. As our items are handmade to order we cannot instantly send out a replacement for damaged items.

​Please email with any queries regarding postage.
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Returns
Due to the personal nature of all our products we are unable to accept returns or exchanges.
Please check the ingredients listed carefully to avoid any unwanted products.
If you wish to see, feel or smell our bath and shower products before purchasing via this site, there are examples available at our stockists or you can find us selling at craft markets and fairs.