We hope to answer any questions you may have here, but if not please get in touch via the contact form.
Are your products vegan?
Most are. This is the question we are asked the most and it always surprises us. All of our bath bombs, our shower steamers, butters and salts are made without animal produce. You will find beeswax in our tinned balms so please double check the ingredients if you are vegan.
Animal testing is thankfully banned and we do not purchase from suppliers that test on animals. (Some larger companies get around this by sourcing products from countries that allow testing on animals).
How are they packaged? Do you use plastic?
No plastic here!* The bath bombs, in all their various forms, are packaged either in compostable cellophane wrap or bags. We are gradually moving away from packaging these products completely.
The bath salts, butters and moisturiser are housed in amber glass jars with an aluminium lid. The beard oils and aftershave balms are in amber glass bottles with aluminium lids. The solid balms and waxes in aluminium pots and the shower steamers in compostable clear bags.
We use amber glass as this blocks out the harmful UV rays that can affect the quality of the essential oils used. We then add paper tape and/or paper stickers.
The outer packaging will be a cardboard box, usually a recycled one, with paper tape and the products safely packed with compostable peanuts, tissue, paper, card or anything else we can get our hands on.
No invoices or paperwork are sent with the order. Please download the ingredients if you've ordered your items 'naked'.
*The only exceptions to this are the bulk cream/butter/salt items which are packaged in a plastic tub but we welcome ideas to not use plastic.
Why are they labelled differently to the picture shown?
When we first started out we hadn't worked out the best way to label our products and were constantly trying out new ideas. We now use similar labelling on all of our products with the exception of the smaller products; beard oil, mini tins. This is because the labels have to be so small that the writing is too small to read. For these products we will label them differently, a more suitable way. If you purchase beard oil alongside another male grooming jar product then we will label them similarly so none look out of place.
Do you offer bulk options for our customers to fill their own containers?
Yes! Have a look at our Kilo Category or please contact us to discuss the options.
This is where you will find plastic containers used. The only plastic we use, but we welcome suggestions.
Can you customise a product?
Unfortunately it's not that easy to customise an item as all of our products have to be assessed for safety and any changes would mean a reassessment. The only exclusions to this are the Shower Steamers as they are not being used on the skin.
Can women use these or are they just for men?
Another question we're ask often. Yes, women can use our items, it's just that our target audience are men for reasons explained in the 'About Us' section.
What about children?
We've not made our products with children in mind but saying that, if your child is not allergic to any of the ingredients then there shouldn't be a problem. Our now 6 year old has always used our products without any problems.
Why don't your products smell very strong?
Some of the feedback we receive, and the comparisons that are made on our products, concern the scent. We tend to use essential oils over fragrance oils unless an essential oil in the scent we want doesn't exist.
Essential Oils tend to have a more muted scent, we are also limited to the quantity of essential oil that is safe to use. For example: 3 drops of Nutmeg Essential Oil is not allowed per bath bomb but 2 drops is safe. That's how precise it is!
Fragrance oils are stronger smelling and we are able to safely use a larger quantity in a product.
The Fig Extract also does not have a noticeable scent but it is the benefit we are after.
Can I use your products if I have sensitive skin?
We only use the best ingredients we can source. Most of our products contain natural ingredients or will contain a safe synthetic ingredient.
We do not use the harsh SLS which is found is some larger branded bath bombs, we also avoid using too much fragrance oil and we do not use parabens or harsh chemicals.
All of our products are tested on friends and family of all ages and skin types before being safety assessed.
So far, we have never had any reports of problems for people with sensitive skin, including people with problem skin, psoriasis, atopic dermatitis or other problems. Please let us know if you ever experience a reaction when using one of our products so we can have this information available to others.
Can I try before I buy?
Unfortunately, due to the time it takes to just make one individually product it is not practical for make samples.
An option would be to see if we have the item/s 'ready to go' or are stocked nearby to you (details in Stockists section). Some stockists have samples and testers available to try.
Can I pay another way? I can't use PayPal.
It's not often that someone cannot use PayPal. You do not need an account to use it, and the reason for the pop-up is to make sure you have accepted cookies both here and on PayPal as this can cause payment problems. We would prefer not to use Stripe but if this is really the only option then we will enable this option for you. Please note that your order will then have a one week delay as Stripe holds the payment.
Did we miss a question? Let us know! odeandfenn@gmail.com
Are your products vegan?
Most are. This is the question we are asked the most and it always surprises us. All of our bath bombs, our shower steamers, butters and salts are made without animal produce. You will find beeswax in our tinned balms so please double check the ingredients if you are vegan.
Animal testing is thankfully banned and we do not purchase from suppliers that test on animals. (Some larger companies get around this by sourcing products from countries that allow testing on animals).
How are they packaged? Do you use plastic?
No plastic here!* The bath bombs, in all their various forms, are packaged either in compostable cellophane wrap or bags. We are gradually moving away from packaging these products completely.
The bath salts, butters and moisturiser are housed in amber glass jars with an aluminium lid. The beard oils and aftershave balms are in amber glass bottles with aluminium lids. The solid balms and waxes in aluminium pots and the shower steamers in compostable clear bags.
We use amber glass as this blocks out the harmful UV rays that can affect the quality of the essential oils used. We then add paper tape and/or paper stickers.
The outer packaging will be a cardboard box, usually a recycled one, with paper tape and the products safely packed with compostable peanuts, tissue, paper, card or anything else we can get our hands on.
No invoices or paperwork are sent with the order. Please download the ingredients if you've ordered your items 'naked'.
*The only exceptions to this are the bulk cream/butter/salt items which are packaged in a plastic tub but we welcome ideas to not use plastic.
Why are they labelled differently to the picture shown?
When we first started out we hadn't worked out the best way to label our products and were constantly trying out new ideas. We now use similar labelling on all of our products with the exception of the smaller products; beard oil, mini tins. This is because the labels have to be so small that the writing is too small to read. For these products we will label them differently, a more suitable way. If you purchase beard oil alongside another male grooming jar product then we will label them similarly so none look out of place.
Do you offer bulk options for our customers to fill their own containers?
Yes! Have a look at our Kilo Category or please contact us to discuss the options.
This is where you will find plastic containers used. The only plastic we use, but we welcome suggestions.
Can you customise a product?
Unfortunately it's not that easy to customise an item as all of our products have to be assessed for safety and any changes would mean a reassessment. The only exclusions to this are the Shower Steamers as they are not being used on the skin.
Can women use these or are they just for men?
Another question we're ask often. Yes, women can use our items, it's just that our target audience are men for reasons explained in the 'About Us' section.
What about children?
We've not made our products with children in mind but saying that, if your child is not allergic to any of the ingredients then there shouldn't be a problem. Our now 6 year old has always used our products without any problems.
Why don't your products smell very strong?
Some of the feedback we receive, and the comparisons that are made on our products, concern the scent. We tend to use essential oils over fragrance oils unless an essential oil in the scent we want doesn't exist.
Essential Oils tend to have a more muted scent, we are also limited to the quantity of essential oil that is safe to use. For example: 3 drops of Nutmeg Essential Oil is not allowed per bath bomb but 2 drops is safe. That's how precise it is!
Fragrance oils are stronger smelling and we are able to safely use a larger quantity in a product.
The Fig Extract also does not have a noticeable scent but it is the benefit we are after.
Can I use your products if I have sensitive skin?
We only use the best ingredients we can source. Most of our products contain natural ingredients or will contain a safe synthetic ingredient.
We do not use the harsh SLS which is found is some larger branded bath bombs, we also avoid using too much fragrance oil and we do not use parabens or harsh chemicals.
All of our products are tested on friends and family of all ages and skin types before being safety assessed.
So far, we have never had any reports of problems for people with sensitive skin, including people with problem skin, psoriasis, atopic dermatitis or other problems. Please let us know if you ever experience a reaction when using one of our products so we can have this information available to others.
Can I try before I buy?
Unfortunately, due to the time it takes to just make one individually product it is not practical for make samples.
An option would be to see if we have the item/s 'ready to go' or are stocked nearby to you (details in Stockists section). Some stockists have samples and testers available to try.
Can I pay another way? I can't use PayPal.
It's not often that someone cannot use PayPal. You do not need an account to use it, and the reason for the pop-up is to make sure you have accepted cookies both here and on PayPal as this can cause payment problems. We would prefer not to use Stripe but if this is really the only option then we will enable this option for you. Please note that your order will then have a one week delay as Stripe holds the payment.
Did we miss a question? Let us know! odeandfenn@gmail.com