Delivery
All of our products are handmade to order in small batches.
Production time varies with each product and weather can impact bath bomb and shower steamer production.
All items are also packaged and labelled by myself, on my own, so please take this time into account also.
Nothing can be fast tracked.
Average production time before an order is sent is 12 working days, or about 2 and a half weeks. Sometimes orders are completed and sent within the week and other times it may take a little longer. For orders with multiple products/scents and costing over £150.00 or using free delivery, the production time will be increased as I will need to send your order together rather than in multiple orders. If you are paying for delivery and there is a delay that I am not happy with, it may be possible for me to send multiple packages to you so you get your order asap.
Please contact me for more details but you will be kept updated on progress via email if I feel your order may take around the 1 month mark.
There will always be extra time needed around the school holidays as I cannot work the same hours.
Easter Holidays - April 4th - April 15th
School ends for summer - July 21st. Production will continue
Closed completely for holiday - August (dates to be confirmed)
For Christmas 2022, orders will have an increased base production time and there will be a cut off date so that all orders, specifically requested for Christmas, will be with you by the end of the first week of December.
If there are any problems with the order once it has arrived with you, please let us know as soon as possible so we can rectify this.
Delivery will be made via Royal Mail or Parcelforce unless you wish to collect directly from me.
Please select the correct shipping choice at checkout.
Carriage Costs
Please note that no profit has intentionally ever been made from the price of carriage.
Due to a small number of shops being unhappy with the carriage costs which has prevented them from placing an order, I will now offer free delivery to wholesale orders costing £200.00 and over if you use a discount code. Please see the wholesale page for more details and how to receive this offer. Note that free delivery means I will be unable to send multiple packages for one order, (see above information).
The price has never included the packaging cost, my time, the labels I print etc.
This is not something I had ever wanted to have to do, mainly because like yourselves, I cannot afford to swallow the cost myself. We keep our prices as low as possible, including not having a minimum order and offering small batches.
The items sent cannot just be placed into a box and sent, they need protection which can increase the size of the box and unfortunately push the price to the next level.
The weight of the products is also a factor. They are surprisingly heavy which means I cannot take them to be posted, the boxes have to be collected.
We realise that Hermes/Evri is cheap but unfortunately too many breakages are likely. As our items are handmade to order we cannot instantly send out a replacement for damaged items. We have also tried other companies for delivery but have not found someone that can give us everything we need.
Please email with any queries regarding postage.
Returns
Due to the personal nature of all our products we are unable to accept returns or exchanges.
Please check the ingredients listed carefully to avoid any unwanted products.
If you wish to see, feel or smell our bath and shower products before purchasing via this site, there might be examples available at our stockists or another option would be to purchase a 'ready to go' item via the shop.